Privacy Policy

Information you provide

When you contact us by email, telephone or WhatsApp, we may receive your name, business name, email address, telephone number and delivery location.

Your enquiry may also include product specifications, required quantities, packaging artwork, photographs, documents and correspondence. These materials may contain personal information about you or other people. Please share only information needed for your enquiry and information you are authorised to provide.

Website and technical information

Our website and the services supporting it may process technical information such as your IP address, browser type, device information, pages requested, access times and referring website.

This information can be used to operate the website, investigate errors and protect against misuse.

How we use information

We use information relevant to your enquiry to:

• Answer product questions and requests for quotations.
• Discuss specifications, printing, quantities and delivery requirements.
• Communicate about quotations, orders and related support.
• Maintain relevant business correspondence and transaction records.
• Operate, maintain and protect the website.
• Meet applicable legal obligations and handle disputes.

If we send optional promotional communications, you can ask us to stop using your contact details for that purpose. Contacting us about a product does not automatically mean you have agreed to unrelated marketing.

Cookies and embedded services

Cookies are small files stored on your device. Website features and third-party services may use cookies or similar technologies to provide functionality, remember preferences or process usage information.

Our website includes a Google Maps embed and an Instagram feed, and links to WhatsApp, social platforms, Amazon and Flipkart. Embedded services may receive technical information when they load, even if you do not click on them.

When you follow an external link, the destination website handles information according to its own privacy policy.

You can manage cookies through your browser settings. Blocking cookies may affect some features. Where cookie preference controls are provided, you can use them to manage optional cookies. Browser controls do not necessarily prevent every type of data collection.

When information may be shared

Information may be accessed by authorised people handling your enquiry, quotation, order or support request.

Where necessary, it may also be shared with service providers supporting website hosting, communications, IT services, order fulfilment or delivery. Information shared should be limited to what is needed for the relevant service.

We may disclose information where required by law, in response to a lawful request, or where necessary to establish, exercise or defend legal claims.

Third-party platforms handle information under their own privacy policies. If you contact us through WhatsApp or purchase through Amazon or Flipkart, review the relevant platform’s privacy information as well as this policy.

Storage and retention

Information is retained according to the purpose for which it was collected, the status of an enquiry or business relationship, and applicable recordkeeping requirements.

Retention considerations include whether an enquiry is still active, whether records are needed for an order or support matter, and whether legal, accounting or dispute-related obligations apply.

Contact us if you need information about the retention of a particular record.

External service providers may process information outside India. The applicable locations and arrangements depend on the services used.

Protecting information

We take reasonable measures to protect information against unauthorised access, loss, alteration and disclosure. No website, communication channel or storage system can guarantee complete security.

Please avoid sending passwords, payment-card details, government identity documents or other sensitive information unless specifically necessary and an appropriate method has been agreed.

Your choices and privacy requests

You can contact us to request information about the personal data we hold about you, ask for corrections, request deletion, object to optional marketing, or withdraw consent where processing relies on consent.

Requests are handled according to applicable law. Some information may need to be retained for legal obligations or ongoing transactions.

We may request proportionate information to verify your identity before acting on a request.

To raise a privacy concern or complaint, email apl@ashokafoam.com with the subject “Privacy request” and explain your concern. Please do not include unnecessary sensitive information.

Children

This website is intended for business enquiries and is not directed at children. If you believe a child has provided personal information, contact us so we can review the matter.

Changes to this policy

We may update this policy when our website, services or information-handling practices change.

The revised version will be published on this page with an updated date. Where required, we will provide additional notice or seek consent for a new purpose.